Refund Policy

We have a 14-day money-back promise; you have 14 calendar days from the day your order arrives to tell us you would like to return it, and a further 14 days to send it back. 

To be eligible for a return, the return must be unused, in the condition you received it and in its original packaging. For hygiene reasons, water filters and hydration bladders can only be returned if the seal is unbroken. 

To start a return, email support@takeahike.uk with your order number. Please wait for our instructions before posting anything: some items are returned to our fulfillment partner rather than to our address and we will tell you which. Items sent back without first requesting a return may not be accepted. Return postage is paid by the customer unless the item is faulty, damaged or not what was ordered. 

Damages and issues

Please inspect your order on arrival and contact us within 48 hours, with photos, if an item is defective, damaged or incorrect. In most cases we will replace it or refund you in full without asking you to return it. 

Exceptions/non-returnable items

We cannot accept returns of used water filters or hydration bladders, gift cards, or items that have been used outdoors. Please get in touch if you are unsure about a specific item. 

Exchanges

The fastest way to get the item you want is to return the one you have and once the return is accepted, place a new order. 

Refunds

We will let you know once we have received and checked your return. If approved, you will be refunded to your original payment method within 10 working days. Banks and card providers can take a few extra days to show the refund. If more than 15 working days have passed since we approved your return, contact us at support@takeahike.uk

Your legal rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 and the 14-day cancellation right under the Consumer Contracts Regulations 2013. Customers in the European Union have the equivalent 14-day cooling off right. 

Take A Hike UK, 1 London Rd, Ipswich IP1 2HA, United Kingdom.