Straight answers on how long things take, what it costs and what happens if it isn't right. If anything here doesn't answer your question, email support@takeahike.uk and a real person will reply.

Delivery costs

United Kingdom

• Orders under £50: £9.75
• Orders of £50 or more: free

United States and Canada

• Orders under £40: £9.95
• Orders £40 to £99.99: £12.95
• Orders of £100 or more: free

US customers see prices and shipping in US dollars at checkout; the dollar figures are the pound rates converted at the current exchange rate.

How long delivery takes

We are a small Lancashire business and, to keep prices sensible, most of our products are dispatched directly from our fulfilment partners' warehouses rather than from a shed in Lytham. That has two honest consequences: delivery takes longer than next-day, and if you order several items they may arrive in separate parcels on different days.

• Dispatch: within 1 to 3 working days of your order.
• Items shipped from our overseas fulfilment partner (most water filters, showers, water bags and survival kit): typically 10 to 15 working days to the UK and US, tracked.
• Items shipped direct from the brand's own warehouse (for example Unigear, FLPSDE, Roaming and Coast products): typically 7 to 14 working days to the UK. US orders are usually quicker because many of these brands ship from within the US.

Each product page says which of the two applies in its Delivery and returns section. You will get a tracking link by email as soon as your parcel is on its way. If your order hasn't arrived 15 working days after dispatch, email us and we will chase it or replace it.

Customs and duties

For US orders shipped from overseas, applicable import duties are included in what you pay us, so you should not receive a separate bill from the carrier. If you ever do, send us a photo of it and we will sort it out. Canadian orders may be subject to import duties collected by the carrier on delivery.

Returns: our 14-day money-back promise

If you change your mind, you have 14 days from the day your order arrives to tell us you want to return it, and a further 14 days to send it back. The item needs to be unused and in its original packaging.

1. Email support@takeahike.uk with your order number and what you'd like to return.
2. We reply within one working day with return instructions. Please don't send anything back before hearing from us; some items go back to the fulfilment partner rather than to us, and we need to tell you which.
3. Once the return is received and checked, we refund your original payment method within 10 working days.

Return postage is paid by you unless the item is faulty, damaged or not what you ordered. For hygiene reasons, water filters and hydration bladders can only be returned if the seal is unbroken.

Faulty, damaged or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 48 hours with a couple of photos. In most cases we will send a replacement or a full refund without asking you to post anything back.

Your legal rights

Nothing on this page affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Our full refund policy and terms of service are also available.

Contact

Take A Hike UK
The Garage, 5 Elmslie Gardens, Blackpool FY3 9FY, United Kingdom
Email: support@takeahike.uk
Phone: 01253 381 100